Frequently Asked Questions
Got questions? We've got answers! Here are the most common things our customers ask about our pressure washing services.
How do I get a quote?
Simply fill out our contact form or give us a call. We typically respond within 24 hours with a free, no-obligation quote. For most jobs, we can provide an accurate estimate based on photos and property details you provide.
What payment methods do you accept?
We accept cash, bank transfer, and all major credit cards. Payment is due upon completion of the work. We'll provide you with a detailed invoice including our ABN and payment details.
Are you insured?
Yes, we carry full public liability insurance to protect your property and give you complete peace of mind. Our operators are also trained in safe work practices and equipment handling.
Do you offer a satisfaction guarantee?
Absolutely! We stand behind our work with a 100% satisfaction guarantee. If you're not happy with the results, we'll come back and make it right at no extra cost.
How far in advance do I need to book?
We recommend booking 3-7 days in advance, but we often have availability for same-week service depending on the season. Contact us and we'll do our best to accommodate your schedule.
Is pressure washing safe for my kids and pets?
Yes, we use eco-friendly, biodegradable detergents that are safe for children and pets. We recommend keeping them indoors during the cleaning process and they can return outside once surfaces are dry, typically within 1-2 hours.
What about my plants and outdoor furniture?
We take great care to protect your landscaping and outdoor items. We'll cover or move delicate plants, and we can work around your furniture or help move it if needed. Our eco-friendly products won't harm your garden.
What happens if it rains on my scheduled day?
We monitor the weather closely. If rain is forecast, we'll contact you to reschedule at no charge. Light drizzle won't affect most jobs, but heavy rain means we'll need to postpone for best results.
How long does a typical job take?
It depends on the size and type of job. A standard driveway takes 1-2 hours, while a full house exterior might take 3-4 hours. We'll give you an estimated timeframe when we provide your quote.
Do you service my area?
We service the entire Gold Coast region from Coomera to Coolangatta, including Southport, Surfers Paradise, Robina, Burleigh Heads, and everywhere in between. If you're unsure, just ask!
Do I need to be home?
Not always. We just need safe access to the areas being cleaned and access to an outdoor water tap. Many customers leave us to it while they're at work. We'll send you before and after photos when we're done.
Is it safe for paint and surfaces?
We use soft washing techniques where appropriate to protect delicate surfaces like painted walls, render, and timber. Our experienced team knows the right pressure and methods for each surface type to avoid any damage.
How quickly can you book me in?
Most jobs are scheduled within 3-7 days depending on demand. During peak season (spring and early summer), we recommend booking 1-2 weeks ahead. For urgent jobs, contact us and we'll see what we can do.