Privacy Policy

1. Introduction

Waveblast, a trading name of GMT Solutions ABN 47 661 307 035 ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact Information

• Full name
• Phone number
• Email address
• Postal or street address (service location)

Service Information

• Property details (type, size, condition)
• Service requests and booking details
• Photos of property for quoting and documentation purposes
• Payment information (we do not store credit card details)

Technical Information

• IP address and device information
• Browser type and version
• Website usage data (via Google Analytics)
• Cookie data (see our Cookie Policy below)

3. How We Collect Information

We collect personal information through:

• Direct interactions: When you contact us via phone, email, or our website contact forms
• Quote requests: When you request a service quote or book a job
• Service delivery: During the provision of our pressure washing services
• Website: Through cookies and analytics tools when you visit our website
• Third parties: Occasionally from referral partners or online platforms (with your consent)

4. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: To provide quotes, schedule services, and perform pressure washing work
• Communication: To respond to inquiries, provide updates, and send service confirmations
• Payment processing: To process payments and issue invoices
• Business operations: To maintain records, manage bookings, and improve our services
• Marketing: To send promotional materials and special offers (with your consent)
• Legal compliance: To meet our legal obligations under Australian law
• Safety and security: To protect our staff, customers, and business interests

5. Disclosure of Your Information

We may disclose your personal information to:

• Service providers: Third-party contractors who assist with business operations (e.g., payment processors, booking systems, email services)
• Professional advisors: Lawyers, accountants, and insurance providers
• Government authorities: When required by law or to comply with legal processes
• Business transfers: In connection with a sale, merger, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We require all third-party service providers to respect the security of your data and treat it in accordance with Australian privacy laws.

6. International Data Transfers

Your personal information is primarily stored in Australia. Some of our service providers (such as cloud hosting or email platforms) may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures including:

• Secure storage of physical and electronic records
• Encrypted transmission of sensitive information
• Access controls and password protection
• Regular security reviews and updates
• Staff training on privacy and data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Generally, we retain:

• Customer records and service history: 7 years (in accordance with tax and business record requirements)
• Marketing contact information: Until you unsubscribe or request deletion
• Website analytics data: 26 months (Google Analytics default)

9. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details in Section 14 below. We will respond to your request within a reasonable timeframe (typically within 30 days).

10. Marketing Communications

With your consent, we may send you promotional emails about special offers, seasonal deals, or service reminders. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal from our marketing list
• Updating your preferences through our website (if applicable)

Please note that even if you opt out of marketing emails, we may still send you service-related communications (e.g., booking confirmations, invoices).

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. We use:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Google Analytics to understand how visitors use our site
• Marketing cookies: To track campaign effectiveness (if applicable)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information about cookies, visit allaboutcookies.org.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revision date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Business Name: Waveblast (trading name of GMT Solutions)
• ABN: 47 661 307 035
• Phone: 0451 317 026
• Email: hello@waveblast.com.au
• Service Area: Gold Coast, Queensland, Australia

We will investigate your complaint and respond within a reasonable timeframe (typically 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au